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ABOUT SECURA

Frequently asked questions

Company

What kind of insurance do you offer?

SECURA Insurance provides insurance coverages for businesses, farms (including farm homes and farm autos), special events, and nonprofits.

What states do you offer insurance in?

SECURA Insurance offers insurance in Arizona, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Pennsylvania, Michigan, Minnesota, Missouri, North Dakota, and Wisconsin.

How do I get a quote from SECURA Insurance?

You can get a quote by contacting a local independent insurance agent using our agent locator.

How do I find an agent?

Visit our find an agent page to find an independent insurance agent in your area.

I’m an independent agent. How do I become appointed with SECURA Insurance?

We truly value our independent agency partners. Learn more about working with SECURA, or contact us for more information about becoming an appointed agent.

Policyholders

Where can I find my policy information?

Contact your agent to access policy information.

What should I do if I want to make changes or have questions about my policy?

Please contact your independent agent with any questions you may have or changes you’d like to make to your policy.

How do I get new insurance ID cards?

Contact your agent to get new ID cards.

How do I obtain a certificate of insurance?

If you need a certificate of insurance, please contact your agent.

Claims

How do I file a claim?

There are many ways to file a claim:

  1. Online at secura.net/claims
  2. Through your independent agent
  3. Calling SECURA directly at 800-318-2136

What happens after I file a claim?

Your claim will be set up and assigned a claim number by a claims representative. That claims representative will be in touch with you within 24 hours.

If your vehicle is not drivable or if you are involved in a serious accident, please call 1-800-318-2136 as soon as possible and we can assist you.

If you have a serious property claim, such as a fire, serious windstorm, or anything else that makes your home or business not livable, please call 1-800-318-2136 for assistance.

Who do I contact after an accident?

If your vehicle is not drivable or if you are involved in a serious accident, please call 1-800-318-2136 as soon as possible and we can assist you with your claim.

If you have a serious property claim, such as a fire, serious windstorm, or anything else that makes your home or business unsafe, please call 1-800-318-2136 for assistance with your claim.

Billing

Can I pay my bill online?

Yes, you can pay your bill online. Visit the My Policy page to learn about payment options available. You will need your account or policy number, last name or business name, and either the account holder’s ZIP code or the agency number.

Resources

Do you have an app?

We do not currently have an app.

What is Nurse Hotline?

Through our partnership with Medcor, SECURA’s Nurse Hotline is offered as a free benefit for Workers’ Compensation policyholders to help provide early treatment of workplace injuries.

Coverages may not be available in all states. Coverages described are subject to all the terms and conditions of the policy, including deductibles, exclusions, and limits of liability. Not all agents are authorized to write all types of insurance. Policies may be underwritten by SECURA Insurance Company or SECURA Supreme Insurance Company, affiliated companies referred to collectively as SECURA Insurance Companies. Please read the policy carefully. Any claim example is for educational and informational purposes only. The information in this document will not be used to determine the coverage of an actual claim presented. All claims are adjusted based on the relevant facts, conditions and coverages at the time of loss. For specific terms and conditions, please refer to your coverage form. Coverage is also subject to applicable deductibles and limits of coverage.

The information provided by SECURA on its Website (the Site) is for general informational purposes only. All information on the Site is provided in good faith, however SECURA makes no representations or warranties of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. The information contained on the Website is to the best of our knowledge true and accurate at the time of publication, however it is generally to be used solely for informational purposes. The materials on this website are not guaranteed to be correct, complete or up to date. You should not act or rely only on information on this website.

The Site may contain (or you may be sent through the Site links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by SECURA. SECURA DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITIES FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBISTE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. SECURA WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

UNDER NO CIRCUMSTANCE SHALL SECURA HAVE ANY LIAIBLITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

SECURA would like to remind you that the data contained in this website is not necessarily real-time or accurate.

SECURA and any provider of the data contained in this website will not accept liability for any loss of damage as a result of your reliance on the information contained within this website.